We plant a tree for every order | Free EU shipping on orders over €75
Last updated: 22 January 2021
We are delighted to offer worldwide shipping. Rates and delivery times will vary depending on where you are located.
Free shipping to Austria on orders over €35.
Free shipping to EU countries (plus Norway, Switzerland, Lichtenstein, UK and Northern Ireland) on orders over €75.
Free shipping on international orders over €150.
Shipping rates
Austria: €3.95
Ireland: €4.95
Germany: €4.95
Rest of EU: €7.95
USA & Canada: €12.50
Rest of the world: €19.50
All orders are dispatched within 1–3 working days from our depot in Austria.
Typical shipping times
Austria & Germany: 1–3 days
Ireland & rest of EU: 7–10 days
International deliveries: Up to 21 days from the dispatch date.
You can track your parcel using your tracking number which will be emailed to you once your order has been dispatched.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us with a any questions at hello@bonandberg.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at hello@bonandberg.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We ask you to cover the return shipping. Please note that we are not responsible for goods that are lost in the post. We therefore recommend selecting a tracked shipping option.
Orders from outside of the EU may be subject to customs fees upon arrival in your country. These expenses are not covered by Bon+Berg.
For EU shipments, no customs costs are due at delivery. Please note: Iceland, Norway, and Switzerland are in the Schengen area but are not EU member states and may be subject to customs duties.
For UK shipments, no customs costs are due unless the order exceeds £135.
For USA shipments, no customs costs are due unless the order is above $800.
Please note, custom policies vary widely from country to country and are determined by your local customs authority, so we have no control over these. We cannot predict how much they may cost, so you may wish to contact your local customs office for further information.
Conscious, Comfortable & Chic
